Beginner’s Guide to Coinmama: Complete Review

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Coinmama is a cryptocurrency exchange that was formed in 2013. Coinmama is registered in Slovakia but is owned by New Bit Ventures Limited that is headquartered in Israel. It operates in 188 countries worldwide, and is available in 24 US States.

It provides users with a platform to purchase Bitcoin and Ethereum using credit and debit cards. However, Coinmama does not provide a platform for trading in cryptocurrencies nor does it allow users to sell cryptocurrency.

Instead, all purchases of cryptocurrency by customers are transferred directly from the company’s own holdings, making transactions more secure than some of its competitors.

Coinmama stands out as one of the fastest and easiest ways to buy Bitcoin or Ethereum with a Credit or Debit card,and has now expanded to cover Litecoin, Cardano, QTUM, Ethereum Classic, Bitcoin Cash and Ripple XRP.

Review Updated: July 2018

something that not all exchanges offer. Read on for our full review of Coinmama to find  out more.

Coinmama Review

How to Register and Verify Accounts

At present, Coinmama is only currently available as a website, with no mobile app available. In addition, Coinmama has not released an API to enable users to create custom applications that would be compatible with the platform. Coinmama now requires verification for all purchases due to new KYC regulations.

Coinmama Registration

However, to purchase any further amounts users will need to verify their identity using official government-issued ID for KYC and AML purposes (namely passport, national ID card or driver’s licence) as well as a verification form including their full name, date of birth, gender, address and credit or debit card number. In order to verify accounts, both sides of the documents must be submitted and Coinmama recommends that submitted documents are:

  • visible in their entirety;
  • high quality images (colour images that are 300dpi or higher);
  • valid documents, with the expiry date clearly visible;
  • maximum file size of 8MB.

Documents uploaded to Coinmama for verification tend to be processed within a few hours during business hours, with longer processing times to be expected during evenings and weekends. However, Coinmama’s customer service team will try to assist users that require faster verification.

Initial verification usually takes less than 10 minutes. After initial verification users will be able to purchase cryptocurrency immediately, with deliveries of orders taking place within minutes of an order being placed.

This allows users to be able to take advantage of advantageous price movements. Once orders are placed, the exchange rate at the time of purchase is locked in, meaning that users receive exactly the amount of cryptocurrency that they ordered, regardless of any fluctuations that may occur between the time or order and the time of receipt of the cryptocurrency.

According to the developers, the reason for this is that there was a lot of confusion and misunderstanding when orders were locked to the market rate, especially when customers received less currency than anticipated. If an order aborts, the Coinmama system automatically voids the payment within 48 hours and refunds the money back into the user’s bank account.

How to Purchase

To purchase Bitcoin using credit or debit cards, Coinmama doesn’t require users to register their credit or debit card in order to purchase cryptocurrency on the exchange. Instead, the procedure is that once users have registered (and regardless of whether or not they have verified their identity).

They proceed to create the order by choosing how much they want to buy, entering their wallet address and then filling out their card details on the checkout page. Coinmama does not store customer’s credit or debit card details on their servers.

After completing the payment, the transaction will then be processed by the credit card processor which will take just a few seconds before being transferable to the customer’s wallet of choice. Once the payment and wallet address are confirmed, the cryptocurrency is sent immediately to the user. The minimum purchase amount on Coinmama is 60 USD (or its equivalent in EUR) at present, although this is based on the price of Bitcoin.

Buy Bitcoin

Unlike many of its competitors, Coinmama does not provide an online wallet for users to store their cryptocurrency on the exchange. Therefore, once purchased, users will need to create an appropriate wallet to which the exchange can send their cryptocurrency once purchased.

In order to confirm wallet addresses, users will receive an email link from Coinmana to allow them to confirm that the address is valid. Because of this validation procedure, customers are unable to purchase cryptocurrency for, or on behalf of, others.

Users that wish to transfer currency to another person’s wallet should check the procedure for doing so through their own wallet provider.

Coinmama Fees

In comparison to its rivals, Coinmama’s transaction fees are quite high, with a 5.50% fee paid to Coinmama per transaction. This fee is included in the Bitcoin or Ethereum rate that is shown on Coinmama’s website.

In addition, Coinmama charges an additional 5% fee on each credit and debit card transaction. This fee is added after customers choose their method of payment. In addition, customers may be charged a Cash Advance fee by their bank or card issuer depending on whether the financial institution views the transaction as a ‘cash’ transaction.

Case studies carried out by commentators have suggested that it users should add an additional 10% in fees when transacting through Coinmama.

Purchase Limits

Coinmama offers high buying limits, especially in respect of credit card transactions. Verified users can purchase up to $5,000 per day, with a maximum limit of $30,000 per month. Daily limits last for 24 hours from the moment that the limit is reached, while monthly limits is a moving sum of the previous 30 days.

It currently displays pricing in USD and EUR with additional currencies to be added soon. However, it accepts orders in all currencies, while noting that exchange fees may be applicable to customers that are purchasing in fiat currencies other than USD or EUR.

The amount of cryptocurrency that a user may purchase is dependent on the level of verification that they have reached with the platform. The more documentation that the user provides, the more currency that they are entitled to purchase.

However, it should be noted that daily and monthly limits are applicable regardless of what level users have reached in terms of their verification. The breakdown of the limits and requirements are as follows:

  • Level 1: This level allows users to purchase up to 15,000 USD through the service. This level only requires users to provide valid government issued ID (as set out above);
  • Level 2: This level allows users to purchase up to 50,000 USD worth of cryptocurrency. In order to access this level users will need to provide two valid government issued IDs, as well as either a utility bill or a selfie of the user holding their ID.
  • Level 3: This is the highest level of authorisation on Coinmama and allows users to purchase up to 1 million USD in cryptocurrency. In order to obtain this level of authorisation, users are required to fill out a short form and return it to Coinmama.

Supported Countries / States

As stated above, Coinmama supports a wide range of countries, probably the widest amongst cryptocurrency exchanges and significantly more than most of its rivals, including Coinbase and BitStamp.

The only countries that Coinmama is not operational in are obviously sanctioned countries. In order to purchase from Coinmama, users in non-sanctioned countries need a VISA or MasterCard issued in such countries.

In addition, Coinmama is available in the following US states: Arizona, California, Colorado, Florida, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Michigan, Missouri, Montana, Nevada, New Jersey, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia and Wisconsin.

Is Coinmama Safe?

Although Coinmama remains a relatively small exchange in the cryptocurrency ecosystem, they have yet to experience any known security breaches and are slowly but steadily building up their market share.

However, they remain somewhat behind their competitors, with an average of 600,000 visitors per month (in comparison, Coinbase registers 34 million visits a months while Poloniex receives a whopping 44 million visitors in the same time period).

Coinmama is registered with FINCEN in the US as a money service business. Although the fact that Coinmama does not hold any cryptocurrency on users’ behalf makes it less susceptible to attacks than other exchanges, it still does hold records of users’ credit card information, although Coinmama states on its website that credit and debit card information is not stored on the exchange server.

Coinmama Customer Support

Customer support is available via email, as well as an extensive list of FAQ’s. As with most cryptocurrency exchanges, online reviews of their customer service response has been mixed.

However, it doesn’t appear that there are any major issues with response times, with most queries consistently replied within 24 hours (with longer waits expected over the weekend or public holidays). Its stated business hours are Sunday to Thursday, from 11 pm to 7 am Pacific Time.


Although Coinmama does offer users a number of advantages, including worldwide accessibility, credit and debit card purchases for instant access to Ethereum and Bitcoin and high daily buying limits, it also has a number of disadvantages. For example:

  • The platform is limited to Buy Orders only. Most exchanges allow users to trade coins and therefore Coinmama’s utility is quite basic. In addition, Coinmana will not buy back your currency. Therefore, if at any time you wish to sell your crypto, you will have to sign up with another exchange in order to do so.
  • Although Coinmama accepts credit and debit card payments from almost every country in the world, it does not offer many other choices, with the inability to make wire or SEPA payments differentiating them from many of their competitors.
  • Thus far, Coinmama only supports Bitcoin and Ether, and although the developers have stated that they wish to add more cryptocurrencies in the future, there is little to suggest that there are any immediate plans from Coinmama to support other currencies. This is among the smallest in terms of assets offered. Poloniex, for example, supports over 70 different cryptocurrencies.
  • The lack of a mobile app is a negative for users that wish to purchase cryptocurrency while on the go, or even to check their balance.

One of the other advantages of Coinmama is that it effectively forces users to set up a secure digital wallet. This website is a strong advocate of promoting that individuals do not leave their cryptocurrency on an exchange, due to the fact that such exchanges are prominent targets of hackers. By not holding any cryptocurrency on user’s behalf, Coinmama is effectively given users an extra nudge to set up their digital wallet (or even better, purchase a hardware wallet).

Ultimately, Coinmama has a strong reputation within the cryptocurrency community as a safe, honest and trustworthy broker. It may not have some of the additional features that some of its competitors do, and it may not be the cheapest, but it does what it does very efficiently and securely.



Ease of Use






Customer Support


Payment Methods



  • Good Support
  • Easy to Use
  • Accepts Credit / Debit Cards
  • Good for Beginners


  • Only Sells BTC & ETH
  • Can't Sell
  • No Mobile App

Important Note: There have been reports of scammers approaching companies via Telegram, LinkedIn and Other Social platforms purporting to represent Blockonomi and offer advertising offers. We will never approach anyone directly. Please always make contact with us via our contact page here.


Andrew is a blogger and Technology and Corporate lawyer qualified in the UK and Ireland. He has extensive experience advising clients on Fintech, data privacy and intellectual property issues. He holds a Masters in Corporate Law and currently works with a fast-growing e-commerce company in Ireland, as well as advising other start-ups in the Fintech space. Contact


  1. Avatar
    Lawrence Anderson Burley Reply

    I tried to buy on Coinmama today and it seems this $150 equivalent, free of verification, is no longer offered. You must go through KYC verification procedures (albeit lighter for the smaller $5,000 transaction level) for any purchase.

  2. Avatar

    I’ve noticed that Coinmama tends to not send wallet confirmation emails, which are required to complete a purchase, when the price of bitcoin is going down. I don’t know if this is due to transaction volume or something else. I know that I was able to receive a wallet confirmation within minutes when bitcoin was up around $11k the other day. When it began to go below $10k I couldn’t complete any order because I never received my wallet confirmation. I contacted support and they only told me that my purchased expired because I never confirmed my wallet, but they couldn’t see whether the confirmations were sent.

    • Avatar

      I just experienced the same thing.Did you eventually receive the wallet confirmation?

    • Avatar

      I get the emails every time. Make sure your email provider (like gmail or yahoo) isnt blocking your email. They can also send you a new email if you do not find it which happened to me once, and they sent it.

  3. Avatar

    I just experienced the same thing.Did you eventually receive the wallet confirmation?

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    You can send your ethereum directly to a crypto-currency exchange, just make sure that the exchange accepts smart-contracts as if they do not, your coins may not be available in that wallet.

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    Clyne Walter Reply

    Hello! I registered on coinmama yesterday and I was told to verify my account by providing some documents which I did but up till now I haven’t gotten a reply from them confirming it

  6. Avatar

    In the final stage of coinmama registration it’s asking coin, apparel and address what do I do

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    Arnold Lee Geiger Reply

    worst decision I ever made was signing on to Coinmoma – The process they use to verify your info is ridiculous – they require more personal info to join than it takes to purchase a firearm. & thats for level 1 – then they fail to explain that after you go through level 1 YOU MUST COMPLETE LEVEL 2 VERIFICATION, or else you’re just kicked out. and Level 2 verification requires you to enter a second form of picture ID besides your DL – So after you give them all your personal info and spend $15,000 to get through level 1 (of which they keep approximately $900 BTW) – you have to send in more private/personal info or else they simple deny you further means by which to use their platform. Its a total scam if you ask me – then i hear stories of other people saying they’ve had their identity stolen after using the site(!?) + other reviews of super long wait times to receive your crypto. Please save yourself the headache and choose a different site – I implore you to do so

  8. Avatar

    Hello All,

    I have purchased XRP by coinmama since more than 3 days now and my order still IN PROCESS, they are keeping saying, we have technical problems.

    Have any one faced same experience?


  9. Avatar

    yea they screwed me do not purchase from them I purchased 2540$US in bitcoin and a 127 dollar processing fee that totals to 2667 guess what I got 2400$ bitcoin tell me how the hell that happens….websites like them need to be closed down for stealing I am waiting on a response and I am sure they are going to reply with a we did mention in the fine print below…or some BS…DO NOT BUY FROM THEM

  10. Avatar
    Hammed Ola Reply

    Does coinmama works in Trinidad and Tobago?! What model of payment do they accept? Can you enlighten me on how to create and buy bitcoin from them?!

  11. Avatar

    i think they must improve their skill on processing orders, other than that so far it works proper

  12. Avatar

    I have registered to use coin mama as well as a 4 other crypto purchasing/trading services. I did think coin mama was the easiest to use, but it is EXPENSIVE!! Then I had a recent issue with my account and their customer service is rubbish. Even though it seems easier at first I would not bother. I trade on the stock market through my bank, crypto trading is so complicated by comparison and non of these offer a service even close to ease of stock market trading. There is a gap in the market here!! If someone could make their trading reflective of the easy trading platforms banks now offer I’m sure majority of people would jump ship.

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    Michael Braun Reply

    I’m trying to find an exchange where I can get withdrawals back into my bank account from selling bitcoin as easily as depositing money to by bitcoin to transfer to a mining company.

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