Beginner’s Guide to Kucoin: Complete Review

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Kucoin is one of the many cryptocurrency exchanges available for those in search of a modern and secure platform to trade between cryptocurrencies.

It was founded by a group with a passion for the blockchain who had already built up strong reputations at industry giants, such as GF Securities, Ant Financial, Youling, Jianbang Communication, and iBOX PAY. Kucoin always aims to provide users with a safe and straightforward method of converting their currencies on a state-of-the-art platform.


Although it is a relatively new addition to the cryptocurrency exchange world, Kucoin’s team has already proven itself, and the exchange has gone off without a hitch since its launch.

To put Kucoin’s youth into perspective, the research and development team was only assembled in May 2017. There was an Angel Investment in August, and V1.0 went live a few days later.

Since then, the team has launched the Kucoin Bonus Plan, multiple additional currencies, and mobile apps for both Android and iOS.

While Kucoin itself is relatively young, the founding team has been conducting research related to blockchain technology since 2011 and the exchange platform’s technical architecture was achieved back in 2013. This provided the team with several years to iron out the details and deliver seamless service.

Visit Kucoin »

Kucoin Signup & Registration

Registering to join Kucoin is as simple as you could expect it to be. Begin by entering your email and chosen password. From there, you will receive a verification email with further instructions.

Kucoin Signup

Once you log into your Kucoin account, you can adjust the various settings, keep track of your assets, or manage your rewards, such as invitation bonuses and Kucoin bonuses. Traders agree that Kucoin is among the most straightforward exchanges to use, even for those who are new to the cryptocurrency world.

It is highly recommend you enable 2 factor authentication to add an extra layer of security to your account.

Markets & Trading View

Kucoin has a very clean and modern layout throughout the website and this extends to the markets overview screen where you can see the available trading pairs and are able to choose between BTC, ETH, KCS, NEO & USDT.

Kucoin Markets

Selecting a trading pair will then take you to the trading screen where you can view the usual candles, order book and can then buy or sell the selected currencies. When you first enter this screen you will be prompted for your Google Authenticator code before being able to trade, this can be a little annoying but does add an extra layer of security to the site.

Kucoin Trading View

Kucoin Fees

Kucoin aims to always offer very low fees, both for trading and withdrawals, making it affordable to use this exchange. There is no fee to make a deposit, and the trading fees are only 0.1 percent, based on the asset that you purchase.

The fees for a withdrawal depend on the cryptocurrency in question, but some are free from fees, including GAS and NEO. Others have incredibly low fees, such as BTC at just 0.0005, LTC at just 0.001, and ETH at just 0.01.

Withdrawals that are for less than the current fee times 100,000 will be processed in just seconds. If you withdraw less than 50 BTC (fee of 0.0005 x 100,000=50), for example, this speed will apply. Other withdrawals may require additional time for processing.

It is important to note that the vast majority of Kucoin’s fees, which are already minimal, go back to the users. Ninety percent of the total trading fees are returned to users in one way or another, with Kucoin retaining only 10 percent of trading service fees.

The largest portion, 50 percent of the fees, goes to users with KCS in their accounts as their Kucoin Bonus. They then share the other 40 percent via the Invitation Bonus.

Key Features

Kucoin strives to separate itself from other similar cryptocurrency exchanges via its outstanding features. Between the powerful interface, the excellent customer service, and the experience of the team, there are many key features worth mentioning:

  • Efficient Customer Service: Kucoin has customer service available 24/7 via the hotline, email, and website for ease of use.
  • Numerous Popular Assets on the Blockchain: Kucoin uses an underlying technology that supports an infinite number of cryptocurrency trading pairs. The initial list includes ETH, BTC, and USDT markets, including trading pairs with various ERC20 tokens, NEO, KCS, and LTC. This will quickly expand; there will also be a unique feature that allows cryptocurrency managers or regular people to register their own cryptocurrency pairs and begin trading. New currencies are constantly added, with QLink, LAToken, and UTRUST all being listed on Dec. 29, 2017, and TFL being listed the day before. Kucoin has already developed a reputation for offering coin pairs earlier than other exchanges, helping it secure a market share.
  • Powerful API Interface
  • Top Professional Team: The team behind Kucoin has years of experience in the blockchain and cryptocurrency worlds, working in leadership roles in major companies. The team also has a strong emphasis on research and development, hinting at great things for Kucoin in the future.
  • Consultant Team with Financial Experts
  • Financial System Stability: Kucoin has levels of stability typically reserved for financing sectors. The underlying financial system’s design inspired the core exchanging system with its multi-cluster and multilayer architecture. Kucoin also takes precautions like those of banks, including three centers and two locations to be disaster proof.
  • Financial Safety: Wallets within the Kucoin platform have multiple security levels to fit the storage scale in question. The micro-withdrawal wallets are stored in a private network architecture built using Amazon Web Services Cloud, which allows the wallets to take advantage of that cloud’s multilayer firewall. The documentation for wallets itself has industry-level multilayer encryption. Macro-wallets are typically stored within the bank.
  • Bank-Level Security for Assets
  • Fast Processing: Withdrawals under a certain amount are processed in a matter of seconds, and larger withdrawals only take about 10 minutes at the most. Deposits are completed within just two minutes.
  • Million-Level Throughput for the Core Trading Engine: The memory matching technology is highly efficient and accelerated by hardware. The peak order-making value of this tech is 2 million+/second with a peak order-processing value of 1 million+/second. To put it in perspective, those figures are hundreds to thousands of times of the typical industry standard. The result is no lags or delays during your core order process, even during a market boom.
  • Operation Strategies: Kucoin’s operation strategies are also worth mentioning, as the operation team works on large-scale and long-term offline and online promotion and operations. Most of the commission from the exchange is rewarded to users who are active and exchange, promote, or invest in Kucoin. With these incentive policies in place, Kucoin hopes to sustain high levels of enthusiasm while improving business. The invitation bonus plan should also bring in new traders and subscribers.
  • Invitation Bonus: To encourage further growth of Kucoin, those who register receive a bonus for inviting new users. The user who sends the invitation will receive a portion of trading fees accrued by the invitee. This has a pyramid effect, so you can accumulate bonuses for the traders that someone you invited invites. Do not confuse this with a pyramid scheme despite its similar structure. Unlike in a pyramid scheme, Kucoin does not make money off of this. In fact, it loses money from every transaction with each referral a user makes, as the user who sent the referral then gets a portion of the fees.

Kucoin Customer Support

Customer support for Kucoin is very good, with multiple methods of contacting the support team. Support is available 24/7, and team members pride themselves on resolving any issues in a timely manner.

It is possible to email or contact support via the website. In addition to troubleshooting and answering questions, the support team is ready to listen to suggestions, as Kucoin likes to take user preferences to heart.

Is Kucoin Safe?

Kucoin is indeed safe to use thanks to security efforts on both the system and operational level. On the system level, it helps that Kucoin was constructed using financing-level standards. This includes standard transfer encryption protocol for data transfer layers, meaning that all of the sensitive data and user data are stored on data encryption at a bank level. There is also multifactor dynamic authentication for additional security.

On the operational level, Kucoin has a dedicated internal risk control department, as well as one for operational processes. Each of these departments has its own strict standards for operating and using data involving multilevel review plus approval.

The only caveat concerning safety is that the Kucoin platform is still relatively new and has not yet proven itself to be secure. That being said, the vast experience of its team combined with the numerous security features in place should be enough to inspire confidence in the safety of the system.

KCS Kucoin Token

The Kucoin token, KCS or Kucoin Shares, has a total volume at issuance of 200 million. Following the planned buyback disposal, there will be a constant 100 million tokens. A minimum of 10 percent of each quarter’s net profit will be allocated to buying back KCS, and those that KCS bought back will be destroyed immediately. KCS works with all Ethereum wallets, as it is a decentralized cryptocurrency based on Ethereum.

The Initial Coin Offering occurred in three stages. The first phase accounted for 35 percent, about 70 million tokens, and involved issues for the founders. The second phase was for industry stars, consultants, and angel investors, accounting for 15 percent or 30 million KCS. The final, third phase, was for all users, and this public ICO accounted for the remaining 50 percent or 100 million KCS.

The KCS issued by founders within the first phase undergo a lockup period lasting four years and ending Sept. 2, 2021. Before Sept. 2, 2018, founders cannot sell or assign their KCS holdings. The angel investors and consultants have a two-year lockup period, ending on Sept. 2, 2019. The KCS purchased during the public offering do not have a lockup period, so they went on the exchange on Sept. 2, 2017.

Kucoin Shares

KCS Token Benefits

The token comes with a Kucoin bonus, which is awarded to users who hold this token. This incentive bonus amounts to half of all trading fees that the platform charges, with the percentage open to adjustment in the future. To achieve the daily bonus, users must have their KCS deposited within the Kucoin Platform.

Those with a minimum number of KCS in their Kucoin account can also take advantage of reduced trading fees at the time that they place orders for online trades. Eventually, KCS will reach certain levels, at which point those users who hold this token will get access to customer service Fast-Pass, one-on-one investment consultation, and other exclusive services.

Development Timeline

According to the whitepaper, Kucoin would have more than 50 mainstream cryptocurrency pairs listed as of December 2017. Based on the listed currencies and fees at the time of writing, this goal has been met.

By June 2018, the self-releasing feature for cryptocurrency pairs should become available, quickly expanding the reach of Kucoin and allowing the platform to trade with the most in-demand cryptocurrencies the developers may have overlooked.

By December 2018, the team hopes to have more than 1,000 cryptocurrencies listed and a daily exchange volume that exceeds 100,000 BTC. As a long-term goal, Kucoin hopes to be among the top 10 cryptocurrency exchange platforms worldwide by June 2019.


Although Kucoin is a relatively recent arrival in the world of cryptocurrency exchanges, it has been in the works for years, with the founding members having explored and researched various possibilities as early as 2011.

At the moment, the options for trading pairs are somewhat limited, but they cover all of the most common cryptocurrencies plus the fact that they are quick to list new coins early ( taking an example from Binance ) should allow you to make greater gains by getting in early on these currencies.

With the competitive trading and withdrawal fees and lack of fees for a deposit, Kucoin seems ready to make its mark as a leader for cryptocurrency exchange. Incentives, such as the invitation bonus, should only help expand the platform.

At the time of writing, the daily volume is just 4,622.37 BTC (equivalent to 65,549,835.96 USD), but those who have followed Kucoin since its beginning confirm that this figure keeps growing.

With the launch of promised features, such as the ability to add trading pairs, the daily volume should quickly grow to a dramatic extent, allowing Kucoin to reach its goal for the end of 2018.



Ease of Use






Customer Support


Payment Methods



  • Transparent & Reasonable Fees
  • Good Support
  • Easy to Use
  • Lots of Early-Stage Listings
  • Highly Regarded


  • No Fiat Payment Options
  • No Margin Trading


Editor-in-Chief of Blockonomi and founder of Kooc Media, A UK-Based Online Media Company. Believer in Open-Source Software, Blockchain Technology & a Free and Fair Internet for all. His writing has been quoted by Nasdaq, Dow Jones, Investopedia, The New Yorker, Forbes, Techcrunch & More. Contact


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      loving this platform.joined short time ago but think this and binance to be best and ease of it

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      Until something goes wrong then you find out how bad they are … im guessing you’ve never tried accessing there customer service.

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    Loving this exchange! It has a great design and I think it has a lot of room to grow! Would highly recommend getting some KCS as well!

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    Michael Anderson Reply

    2 factor authentication not working… will not issue codes?

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        yo le di sincronizar la hora en el google authenticator y se solucionó el problema

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    Deposited NEO and 30 minutes later nothing in my account. 64 confirmations and still NOT showing up in my KUCOIN account. I will wait a bit more before contacting KUCOIN support. I also checked on and my 13 NEOs are there but the KUCOIN exchange does not reflect my balance of 13.
    Any comments are appreciated, if you went through the same delays, just let me know how long it took to get displayed in KUCOIN account. Thanks.

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    UPDATE: I read on REDDIT that the NEO deposit was slow but appeared a few hours later. I’ll be patient. As long as i know it will show up in my account but frustrating because i wanted to buy other coin.

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    Mick Vaites Reply

    An excellent service, easy and quick to sign up.

    Pro’s – they process NEO allowing you to earn GAS on their platform.

    Con’s – Nothing in the FAQ and, whilst I haven’t needed it, I cannot find a help option.
    I’d really like to know what the [hold] label is for and how I get ‘other’ labels.



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    Can anyone who uses Kucoin please HELP .?
    I’ve transferred two lite coin from Coinbase to Kucoin today ( very easy to do ) but have then spent the next 4 hours trying to work out how on earth I buy dogecoin with my lite coin …it’s driving me crazy……if you can help please keep it super simple if you can as I’m new to Kucoin
    Think Kucoin for dummies / 5 year olds !!!


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      Find “Markets” at top. Then your LTC could by exchanged to ETC, BTC, NEO.

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    I am in US , do i need to submit any docs or SSN for verification ? What is required for opening an account.

    Can i purchase using US dollars or which coins can traded for purchasing altcoins ? Please share your thoughts.

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      I am also living in U.S can I use kucoin here, please let me know,I do know you can’t use usd you have to trade ltc/btc/eth ect.

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      evancrypto Reply

      I made my deposit into coinbase wallet and then send coins to the corresponding wallet on kucoin. Anytime I want to buy more I just go through coinbase. Everything I read told me to do it that way.

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    I found Kucoin looking for both Neo ICOs and also coins that pay dividends. Kucoin is a great exchange and has many exclusive coins and tokens such as qlink, rpx, and dbc. They are also adding new coins it seems every single day. They have my favorite deposit and withdraw screens as well. That said they do also have many issues with connectivity, I don’t mind as it’s a new exchange and experiencing rapid growth but if it’s happening in year still I’ll probably look elsewhere. 

    KCS also pays great dividends, it’s a Kucoin currency only usable on their exchange (like BNB) but offers a legit reward system. Exchange fees are basically split amongst the holders. The price has gone way up recently but I’d say 250+ KCS should be your goal to make the investment worth it. 

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      wait till you have a issue and need it resolved … you will see how bad they are then…

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        Tracy Marshall Reply

        WAs your problem with un binding 2 FA? I recently changed phones and therefore needed to unbind my 2FA to access my account, I have been waiting since 15th April?? Hope it’s resolved soon.

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    I’m stuck on trying to use some of my bitcoin to buy another coin (dbc)
    In the markets section in the bottom right hand corner of the screen there is a section saying
    BUY DBC and another saying SELL DBC
    directly under the buy tab is a box saying
    Price ….best price. 0.0002484 btc and directly below that box is another box saying max = dbc


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    I accidentally sent ETH to ETC address on Kucoin. Can it be recovered.

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      very_unknown Reply

      I accidentally send btc to ustd address and they asked me 0.5 eth for give me support 🙁

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    Thank you for this great article! Could you please tell me, how to transfer Bitcoin from for example Blockchain to Kucoin? And from Coinbase to Kucoin?

    I would appreciate your answer!

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    totally worth signing up!
    You get % share of fees if you hold their tokens. I bought £5k in KCS in October. Made £422 back in under 4 months (haven’t actually sold the coins given though!)

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    Good afternoon,

    I am trying to transfer Bitcoin from Coinbase to Kucoin but I can’t.

    In Kucoin I am going to deposit and they are asking me to do as follows:

    1) Install Google authentificator…done!
    2) open google authentificartor and introduce the code…done!
    3)Imput the number you get…done!

    After that, they are asking me for another number but I don’t receive any other number…

    Can you help me, please?

    Many thanks in advance!

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    Lee Roberts Reply

    I made my first two transactions on Friday 5th January from my Coinbase account to the Kucoin to purchase Kucoin and Poet.
    The first transaction was at 18:26 for the sum of £242.37 in ETH – 0.34796 (Confirmation number 9656) and the second transaction was for £239.63 in ETH – 0.34403037 at 18:35 (Confirmation number 9667).
    The address I put in the Coinbase was the one given on the Kucoin site, see below:
    0x0d2c73dae57623e4174184cdcc3c6a1b62b72904 (my wallet address on Kucoin)
    The amounts have not arrived into my Kucoin account, this was my first transaction and I am a little worried due to the amount, which is a lot to me.
    Please could you possibly look into where the funds/ coins are now.
    A worried novice crypto trader

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      had same issue looks like thats a thing with KUCOIN did they ever recover your funds

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    I have an account with KuCoin and when I set up my account I enabled the Google 2-Step verification code. I downloaded the app. Unfortunately, I did not write down the key. When I try to sign in now it asks for the verification code. I can’t sign in without scanning the barcode. However, in order to scan the barcode don’t I need to be signed in? I am very confused with how to sign in. Can someone please help me with how to sign in?

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      Open the google app authenticator you downloaded and it will give you the key which you will input in kucoin.

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      Tracy Marshall Reply

      HI there, i have the same problem, and you need to ask to ‘unbind’ the 2FA and then re do?? I am still waiting for Kucoin to action this?

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    So, I want to buy into kucoin. I want to deposit money into the site to start buying. But they are telling me i have to sign up with another company and buy coins or tokens with them and transfer them over. why would I do that? i’m just going to stay with the company I started with. I’m so lost

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      Oliver Dale Reply

      You need to purchase Bitcoin or Ethererum to trade for other currencies. You can do that on coinbase quite easily and send over to Kucoin. You can’t purchase most cryptocurrencies with fiat.

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        Rocky Jans Reply

        when i sell for a coin, does it revert back to ETH or BTC? How do I recover and send back to Coinbase?

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    Rocky Jans Reply

    What is equivalent to available assets and equivalent to reserved assets? How do I convert trades back to ETH or BTC?

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    Great Platform Kucoin, But I would appreciate more, if they and Fiat to BTC.

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    I have the same problem with KuCoin support. All I get from them are pre-drafted replies. Infuriating. My first contact with them was Jan 3rd as well. Last summer I went through something similar with Poloniex customer support but they did eventually get to my support ticket (2.5 months later). Hopefully, KuCoin will do better.

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    I made my first deposit onto KuCoin. I purchased ETH with USD outside KuCoin. Then, used the deposit feature in KuCoin. With the token I wanted paired with ETH, I was able to buy. I like the Buy/Sell link. Fast and straightforward. Though the graphs are cool and pretty to look at, especially when a frenzy is in progress with the buys and sells scrolling by.

    I was hesitant to try it being new to the crypto scene. I’ve stuck to the plan of trying small amounts to make sure I become familiar with the layout, interface, features, etc.

    I am a U.S. citizen. I was able to upload a driver’s license and proof of residency. A text is on the verification screen saying that an audit is being done, but I can use the site to buy and sell.

    I have read not to leave assets in an exchange for too long. I’m looking for a wallet to store KuCoins (KCS) once I purchase them. I use mew/MetaMask. I found the section to store a token using a contract address, but I am unsure that is the way to save off KCS. The article states “KCS works with all Ethereum wallets, as it is a decentralized cryptocurrency based on Ethereum.”

    Does anyone have any experience to store off KCS coins?

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    I can’t login to my legit account, where I have $10k coins, tried to contact support hundreds of times but they never reply to my email over 3 months.

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    I would avoid Kucoin as much as possible. Their contests are manipulated and have all sorts of fraud. They payout KCS shares and old user referral bonuses irregularly and never with the correct amount. They change dates on policies and lie about it. There customer service is horrible. Enough said, look elsewhere. I have proof of all that I comment on here. I can supply you with pictures, conversations, and enough evidence to strongly alter this review which you should consider being that your reputation is on a 9+ review. Thanks for your time.

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    anyone know where I can find the personalized invitation link to share with my friends?


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      evancrypto Reply

      that promotion has ended sadly. I just missed it and have invited several new people since! Bad timing for me!

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    AC Timmering Reply

    I registered january 3 and deposited 0.149 Bitcoin.
    However forgot to copy the secret key for the 2FA authorization, which ofcourse is my fault.
    I mailed the first request to unbind my 2FA directly after on january 3.
    After 2 weeks and several mails i got feedback, to fill in several data to prove my identity, logically.
    I returned everything immediatly. NOTHING HAPPENED
    Than the last 2 months, i mailed about 30 times with the same request, begging, arguing, ennoyed.
    After 5 weeks, i got the same standard mail, again asking for data proving my identity, again from a certain Mandy
    I did send it again, ennoyed, statint that is did send it 6 week ago the same data and ID
    Untill now NOTHING HAPPENED, no reply, no whatever, no unbinding,.
    Still after 2 months i can not retrieve my money !!
    Really the WORST EXPERIENCE !!

    Adrian Timmering, The Netherlands

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    While most of these factors are no doubt encouraging to those users who are considering Kucoin, you have to take the words with a pinch of salt. They are still a new exchange and they may not have had the extensive exchange hack attempts that more established competitors have had.

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